Solutions / Managed Services
Managed Services & Support
24/7 monitoring, ongoing maintenance, feature enhancement, and technical support retainers for your systems.
What's Included
24/7 Monitoring
Round-the-clock system monitoring with automated alerts. Know about issues before your users do.
Ongoing Maintenance
Security patches, dependency updates, and performance optimization. Keep your systems healthy.
Feature Enhancement
Continuous improvement based on user feedback. Regular updates and new functionality.
Technical Support
Dedicated support channel for your team. Fast response times and expert troubleshooting.
Service Tiers
Essential
For smaller applications with basic support needs
- Business hours support
- 48-hour response time
- Monthly maintenance updates
- Basic monitoring
Professional
For business-critical applications
- Extended hours support
- 4-hour response time
- Weekly maintenance
- Advanced monitoring & alerts
- 10 hours dev time/month
Enterprise
For mission-critical systems requiring maximum uptime
- 24/7 support
- 1-hour response time
- Continuous maintenance
- Full monitoring suite
- 40+ hours dev time/month
- Dedicated account manager
Who It's For
After Launch
Challenge
Project is complete but the system needs ongoing maintenance and occasional updates.
Solution
Managed services retainer ensures your system stays secure, updated, and optimized without managing developers.
No Internal IT
Challenge
Business relies on custom software but doesn't have internal technical staff.
Solution
We become your technical team, handling all maintenance, monitoring, and enhancements.
Critical Systems
Challenge
Downtime directly impacts revenue and customer satisfaction.
Solution
24/7 monitoring and support ensures issues are caught and resolved before they impact your business.
Need Ongoing Support?
Let's discuss a managed services plan tailored to your needs.